Quality of products and services of any organisation is paramount to client satisfaction. To ensure this, all process elements must be measured and performance analysed for continual improvement.
Pickwick has established its own Integrated Management System (IMS) which incorporates Quality Assurance across the Company. We have benchmarked ourselves to the International Standard (ISO 9001:2008) and continually monitor and review our processes to find better ways of doing business.
Our service quality is continually audited, internally by line management and Head Office, and externally by an independent body, to ensure we meet and exceed both our accreditation requirements and client expectations.
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