Pickwick Group Pty Ltd (ACN 010 287 993) ATF The Pickwick Cleaning Services Unit Trust (ABN 74 089 708 818) and its subsidiary and associated companies hereafter referred to as “Pickwick” is committed to protecting its employees’ and customers’ privacy and personal information irrespective of how that information has been provided.
Although we will endeavor to uphold the same principles this policy does not apply to personal information collected by Pickwick that is exempted under the Act.
What personal information we collect
Information collected by Pickwick is used for the purpose for which is was primarily collected.
The information that we may collect about you includes:
- Name, date of birth, address, gender;
- Credit/debit card details;
- Banking and financial details;
- Tax file numbers and other government-issued identification numbers including visa status;
- Information in identification documents (e.g. Passport, Driver’s license, Medicare);
- Health information;
- Next of kin and power of attorney details; and
- Other information Pickwick considers necessary to provide its services.
It may be necessary in some circumstances to collect sensitive information about you in order to provide specific services or for recruiting purposes. Examples of the types of sensitive information that may be collected in such circumstances include professional memberships, ethnic origin, criminal record, and health information.
Why we collect personal information
Pickwick will only collect personal information about you that is necessary for its legitimate business functions or activities (primary purpose).
These may include:
- Providing service solutions such as security, cleaning, height access;
- Administering and managing those services, including charging, billing, and collecting debts;
- Recruitment of employees or contractors;
- To inform you of our products and services that we believe may be of interest to you;
- Engaging service providers, suppliers, or contractors.
In collecting personal information, we will act lawfully and fairly.
You may choose not to provide us with information. However, if we are not provided with personal information then we may be unable to provide you with employment, contract work, services or information.
How we collect personal information
Pickwick may collect personal information from you directly during telephone calls with our representatives, through your use of our website, on forms and other correspondence you send to us (including email, text, facsimile and letter) and when we deliver services.
We may also collect personal information about you from third parties, for example Pickwick clients.
Pickwick will take all reasonable steps to ensure that personal information we collect, use or disclose is accurate. We will take all reasonable steps to correct any inaccurate personal information of which we are made aware.
Use and disclosure
Generally Pickwick will only use and disclose your personal information for the purpose for which it was collected. We may use and disclose your personal information for another purpose if you have consented to the disclosure or the secondary purpose is related to the primary purpose and might reasonably be expected by you.
Examples of this include: our clients; related entities; third party service providers; or security organisation for the purposes of obtaining clearances.
Personal information may also be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities.
Access and correction
You can request access to your personal information, subject to some limited exceptions as allowed by law. Such requests must be made in writing and we may charge reasonable costs for providing you access to your personal information.
If you believe that any personal information that we have collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request correction. To do this please contact us (refer to the contact details contained in this document) and we will take reasonable steps to correct it in accordance with the requirements of the Act.
Cookies and Applets
Links to Other Sites
We provide links to websites outside of our websites, as well as to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that website and its privacy statement.
Storing & Security
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission can be guaranteed to be totally secure.
Pickwick stores personal information in different ways, including paper and electronic form. The security of personal information is important to us and we will take reasonable steps to protect personal information from misuse, interference and loss and from unauthorized access, modification or disclosure.
Some of the security measures that we take to protect the personal information include physical such as storage of files in lockable cabinets and technological such as restriction of access, firewalls, passwords etc. We also have document retention policies and processes.
If we become aware of any privacy issues we will take these issues seriously and work to address these concerns.
Enquiries or complaints relating to privacy or your personal information collected and handled by Pickwick should be addressed to:
The Privacy Officer
Pickwick Group Pty Ltd
P O Box 3037
South Brisbane, QLD 4101 Ph 07 3055 8400
If you wish to lodge a complaint, please provide us with your contact details and information regarding the complaint. We may contact you in order to obtain further information. In accordance with our complaints handling procedure we will investigate the complaint and provide you with the outcome.
We will endeavor to resolve complaints as quickly as possible. If you are not satisfied with the outcome of your complaint to us, you can refer your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au).