On a recent visit to Brisbane City Council’s Green Square Michael Oakden, Pickwick’s Client Services Manager witnessed one of Pickwick’s long service employees Margaret Hayes enter the Council carpark at 6.45am. After exchanging pleasantries he observed Margaret make her way to a Council employee’s car in the disabled section of the carpark. Margaret opened the rear of the car and lifted out a collapsible wheel chair and securely placed it by the driver’s side door, whereby the person slid across into the chair. When Michael complimented Margaret on her actions she responded “In wet weather we often assist June [name changed] to retrieve her chair and speed-up the process so she doesn’t become uncomfortably wet; it’s just what we do to help.”
Needless to say Michael was delighted to see this level of customer service. He commented “It’s the Margaret’s of this world that make a difference and yet another example of how Pickwick cleaning operatives go ‘above-and-beyond’ without being asked.”
Well done Margaret!