He’s from Head Office and here to help!

Sometimes our CEO Ken Holder offers practical assistance! Ken was in Sydney late April visiting existing and prospective clients. Upon returning to the NSW branch later in the day he happened to notice a tyre on a vehicle in the carpark owned by one of Pickwick’s office staff was flat. Removing his jacket and tie he got down and dirty in the drizzle to change the wheel. NSW State Manager Nicholas Jenkinson couldn’t resist the opportunity to grab a photo. Nick later joked “We have all heard the adage ‘He’s from Head Office and here to help’ which no one believes. Well at least on this occasion Ken did!”

Experience that Counts – Over 10 Years of Service

We all know the importance of experience in the cleaning services industry. Three of our New South Wales team have all passed the decade of service mark. Cindy Voong (Office Manager), Delia Cooper and Pamela Alexander (both Clients Services Managers) began with Pickwick between 2003 and 2005. “All three are an integral part of the NSW team and are key to ensuring our clients receive excellent service on a daily basis from our cleaning operatives” says State Manager Nicholas Jenkinson. Ken Holder, CEO adds “Cindy, Delia and Pam all embody the Pickwick motto ‘Count on Us.’ One of the many things I admire about them is that they simply get on with their job without any fuss. They know the importance of putting our customers first which has to be good for Pickwick.”

On behalf of all of us at Pickwick we congratulate Cindy, Delia and Pamela and thank them for their tenure of dedicated service.

Cleaners Make a Difference

In March Pickwick’s client The Village in Mt Gravatt, Brisbane and managed through LaSalle Investment Management held its annual Holden Car Enthusiast show. The 5,000 plus crowd was drawn to an array of vintage and top of the line Holden cars. Pickwick worked alongside the client and the event organisers to ensure that the day was a success. Our cleaners received excellent feedback from the tenants ensuring the centre looked its best at all time. Well done team on a great day.

Australia Day Celebrations

One of Pickwick’s best known sites is Gasworks Plaza where it provides both cleaning and security services.  This commercial, residential and retail development at Newstead which is close to the heart of Brisbane is named after the tall iron structure of the No. 2 gas holder which was established in 1887 as Brisbane’s second gas works.  As part of this year’s Australia Day celebrations Pickwick worked alongside Pollen Communications one of Australia’s leading marketing events companies that staged a family day in the Gasometer which saw over 1,500 people visit.  Caeli Keating from Pollen commented “As always Pickwick staff were extremely professional and helpful during the event, it made working on the public holiday that much more enjoyable.”  She went on to say Pickwick “were extremely active in the Gasometer making sure that it always looked great.  We had a number of people approach us and comment on what a great job they were doing.”

The photos above taken on our national day show the Gasometer precinct and two of our security officers, Simon Conti (L) and Haris Chohen (R) with a couple of younger attendees enjoying the festivities.

Lucky Number 3

One of our long standing employees recently scooped the jackpot at the Melbourne Cup sweepstakes at Inala Health in Brisbane where she works. Zoila Butzelaar has continued the tradition of the old saying “Third Time Lucky” by winning the mystery trifecta with a $3 bet. Her winnings tallied close to $1,000 which will come in handy prior to Christmas.

Adding to this, Zoila recently became a first time grandmother, she is about to celebrate 10 years with Pickwick, and was nominated by her Client Service Manager for a Building Services Contractor Association of Australia (BSCAA) award. Though she unfortunately didn’t win, the acknowledgement alone was great recognition of her loyal and dedicated work to Pickwick. So yet again, it appears that 3 is a lucky number for this lady!

Congratulations to Maggie Webber

November brought a very special day for Pickwick’s business development lead generator Maggie Webber. Even though she earned her Master of Commerce degree back in 1989 … yes, a quarter of century ago as she does not like to remind herself, Maggie only had her degree conferred this month. Maggie like so many women at the time put her partner’s career first and never sought the recognition so deserved. As a special guest at the University of NSW and with her children present Maggie finally had her achievement formally recognised.   As Maggie says “Never let anyone get in the way of your goals or allow them to steal your dreams.” On behalf of all of us as Pickwick, congratulations Maggie.

 

Pickwick’s emphasis on Staff Training

Pickwick places a high degree of importance on staff training and not just for our cleaning and security workforce. During August all senior and operations management from around the country attended training on the all-important subject of Understanding Workplace Discrimination, Harassment and Bullying. The workshop run by one of our clients Livingstones Australia who specialise in HR, Employment & Industrial Relations focused on the laws to prevent workplace and harassment, and provided managers with practical examples and exercises to understand how to identify inappropriate behaviour and their responsibility and actions for preventing it.

The feedback from all who attended was positive and though the subject was a serious one, the atmosphere was fun and positive. Above are some of our management team at the training held at our new company offices in Melbourne.

Karen’s 32 years of dedicated service to Gippsland Water

One of our Victorian clients Gippsland Water had a bit of fun recently when one of our staff celebrated 32 years of service. Karen Malley started cleaning the offices at what used to be the Latrobe Valley Water and Sewerage Board back in March 1982. Here in the reversal of roles Gippsland Water’s Managing Director David Mawer is shown with a feather duster while Karen enjoys sitting back and relaxing. We are pretty sure David seldom ever puts his feet up but great to see he entered into the spirit of the occasion.

Asked what the secret is to being a good cleaner Karen replied, “Keeping an eye open. Spotting the areas that are looking a bit grubby and giving them an extra bit of attention is the key”.

Congratulations Karen, we hope you make that 40 years milestone we know you’re aiming for too.

Time to finally get those Golf Clubs

Kevin Lucas has been a leading supervisor at our Redland City Council (RCC) Gatehouse contract for the last 5 years.  He has had a significant influence on this contract from his passion for the job to his reliability and knowledge of systems and processes.  Importantly, he has earned enormous respect from our team and our client.

In recognition of his time, service and loyalty, Pickwick’s Security Services Manager Ray Freeman presented Kevin with a special plaque made for him at a dinner held in his honour along with his RCC teammates.

Well done Kevin, we wish you all the very best in retirement and thank you from all of us at Pickwick.

Pickwick congratulates Annette Jones on 20 years’ service


It is not often in this industry that a company can lay claim that an employee has given 20 years loyal service.  Pickwick sends congratulations to Annette Jones who has accomplished this milestone.

During her time with Pickwick Annette has mainly serviced Brisbane City Council (BCC) sites and has done so in a most professional and diligent manner. Annette’s efforts are also appreciated by her BCC clients and Michael Oakden, her direct Manager, has received many compliments about her work when carrying out cleaning audits.

Dedicated staff need to be acknowledged.  Pickwick presented a bouquet and some gift cards for Annette and her partner Noel as a small token of our appreciation.

On behalf of all of us at Pickwick we thank Annette for her past 20 years of service and loyalty.

An opportunity to say ‘Thank you’

Pickwick was granted an opportunity to show thanks to its Brisbane City Council Brisbane Square cleaning crew by having a BBQ get together with the team and partners at New Farm Park last month. Everyone that attended had an absolute ball! What had originally intended to be a short lunch started at 10.00am and finished at 4.30pm. Good to see our staff know can have a good time and let their hair down in a responsible manner.

The day not only showed our staff are a team outside of work but gave Pickwick an opportunity to show our cleaners’ hard work is appreciated. Pickwick supervisor Scott Mackie made a short ‘thank you’ speech to the team on behalf of Pickwick.

O-l Glass: National Contract Wins


Pickwick Group are excited to announce that we have been awarded 3 of O-l, (Owens Illinois) manufacturing plants in Australia.  O-I is a US based corporation and global glass manufacturer with plants throughout South East Asia and internationally.

Pickwick have been successful in winning the Melbourne, Brisbane and Sydney plants with Sydney holding the title as the largest glass manufacturer in South East Asia.

Many of the cleaning maintenance systems are unique to the glass manufacturing process and require very specific cleaning outcomes. Pickwick were able to demonstrate that during our 30 year plus history we have gained considerable experience in many demanding cleaning environments and tailor specific cleaning outcomes to meet our client’s needs.

Pickwick takes delivery of new Security vehicles

As part of its program to boost its presence in the Queensland security market Pickwick took delivery of two new patrol vehicles during the month. The new Toyota Yaris’s are the first to wear the new company brand livery when Pickwick launched its new brand logo in October 2013.

Ray Freeman, Security Services Manager, said he was delighted to take delivery of the new vehicles which would help strengthen Pickwick’s security patrol business in south-east Queensland. “These vehicles have proven themselves to be very reliable for patrol work. Whilst our customers don’t necessarily see us while we are safeguarding their property I know they will make a big difference” he said.

New Corporate Brochure

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As part of Pickwick’s 2013 rebrand launch we are proud to introduce our new corporate brochure. Showcasing our new logo and corporate colours it provides detailed information on our story and the 4 key service pillars we deliver to clients.

Through the rebranding process we utilised the expertise of a professional photographer.  All photos were taken within our current clients premises and we are very grateful for them allowing us site access and the opportunity to take them.

We have tried to demonstrate in the brochure our history, servicing clients for over 35 years, our suite of services, and our accreditations and industry affiliations.

We hope you find it informative and interesting.

Building Services Contractors Association of Australia – 2013 Australian Super Excellence Awards

Winner of the industry’s Outstanding Individual Award for South-East Queensland in 2013 goes to Pickwick Cleaning Supervisor Sharon Stewart.

Based at Brisbane Airport, Sharon supervises a large team in an ever changing operational environment for our client, Australian Customs and Border Protection.  Sharon is an important member of the Pickwick team, she continually strives to develop new ways of improving the services for our client.

Sharon manages her team in such a positive way that any issues that may arise are dealt with quickly and effectively.  Sharon always uses her initiative to pre-empt any changes that may occur on a daily basis and organises the staff accordingly.

Her continued hard work, attitude and positive approach will always hold her highly within our company and is a well deserving winner of this award.

Congratulations Sharon from all the team at Pickwick.

Pickwick appointed integrated services provider for Gasworks Retail Precinct

Pickwick have been appointed by global property management firm CBRE as the successful integrated services provider for Security and Cleaning at the Gasworks retail precinct at Newstead, Brisbane.

With FKP’s development revitalisation of the old Gasworks industrial area at Newstead, the new Gasworks retail precinct looks to stamp itself as a new destination for food lovers.

With Pickwick providing both the Security and Cleaning functions we can ensure our client receives the highest standard of service through improved operational communication, reporting and common goal team work.

One Team, One Focus

Pickwick provides security for new Lorna Jane store opening

Lorna Jane’s new store opening is part of the FKP Development of the historical Gasworks site, managed by global property management firm CBRE. It is situated near the Brisbane River in the city fringe suburb of Newstead.

Pickwick Group provided event security as Lorna Jane Clarkson stood on the stage at the new Gasworks retail precinct and spoke to the large crowd, eager to see and hear from the local and highly successful businesswoman. As she spoke our team were quietly working in the background ensuring the event went without a hitch for Lorna Jane, her team and all involved.

Pickwick’s Security Manager Ray Freeman (seen in the photos) personally led the team and commented what a privilege it was to provide security to such a high profile client in such an exciting new retail precinct.

Pickwick Queensland nominated for 2013 Mission Australia Employer Awards

Ken Holder, Pickwick’s CEO was thrilled when he heard that the Company had been nominated for the Mission Australia Employment Solutions 2013 Employer Awards.

Queensland Client Services Manager Amanda Kratzke deserves the credit for our nomination with her commitment to the Mission Australia job network and providing local job seekers with local employment opportunities.

Amanda has been able to place many Mission Australia job seekers with meaningful employment and we have gained many new and committed members to our team, a real ‘Win-Win.’

Pickwick awarded major school portfolio in Victoria

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After an exhaustive tender and short list process, Pickwick were chosen as the successful cleaning provider for a recent DTZ-UGL schools tender in Victoria.

State Manager Tim Broach commented that Pickwick were thrilled to win the 11 school portfolio and looked forward to building a strong and productive relationship with all the key stakeholders.

Having provided cleaning services to prestigious Melbourne schools for many years Pickwick is well placed to ensure the highest quality of service is provided to our new clients.

Pickwick launches new website

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As part of our rebranding, Pickwick is delighted to announce the launch of its new website.  Visitors will find our new logo and company colours.   For anyone who’s been through a rebrand they will understand all the work that goes on behind the scenes to bring it all together.

As a company’s online presence becomes more important in the way it interacts with existing customers it also becomes significant in attracting new customers.  We all know the web is now the market driver and public face of business. At Pickwick we felt the need to ensure we have the best possible website interface to communicate with existing and new customers as well as staff and suppliers.

Pickwick’s CEO Ken Holder commented that technology will never take away from the very personal nature of our business and service which is paramount and must always put people first.

We hope you enjoy our new website.

Pickwick cleans up at Tough Mudder


Barb wire and electric shocks didn’t deter the ambitious team from our Queensland Cleaning division.  Tough Mudder is an aptly named 20 kilometre run with a series of physical and some might say even more mental challenges.

The first event for 2013 was held in Australia at Caloundra on the Sunshine Coast and attracted more than 24,000 entrants. It injected an estimated $10 million into the local economy.

Though somewhat weary afterwards the Pickwick team had a great day and all our participants finished this gruelling race. We were surprised as much as they were!  For a cleaning and facilities services company we were more than happy to get down and dirty for the first Tough Mudder held on the Sunshine Coast.

Better get training for next year!