Pickwick’s Senior Team ‘Kick-off’ the Year

In the third week of January Pickwick’s senior managers from around the country came together for 3 days in Brisbane for their annual ‘Kick-off’ meeting. The meeting reviews and reflects on the achievements and areas for development of the year just gone along with we can improve and do better in the year ahead for our customers, our staff and the Company as a whole. One afternoon of the meeting was allocated to a corporate challenge in which the senior team was divided into 3 groups and participated in a range of brain teasers and physical tests around the Brisbane River. CEO Ken Holder noted that while great fun was had by all, the challenges reinforced the importance of teamwork in delivering excellence. He added “business today is just too complex for anyone person to do alone and I’m very fortunate to be surrounded by such a talented team.”

Pickwick staff show their generosity to those in need at Christmas

In the spirit of Christmas and giving, Lynette Pattison, Contract Administrator for Pickwick’s Construction Cleaning and Height Access Services divisions, arranged for a Foodbank to be set up at the Brisbane Head Office for the annual Christmas Food Drive.  This was the second year Lynette had organised a Foodbank for Pickwick’s staff to contribute with overwhelming success.  Foodbank is by far, the largest hunger relief organisation of Australia.  It is a non-denominational, non-profit organisation which acts as a pantry to the charities and community groups who feed the hungry. Foodbank was first established in NSW in 1992 and now has a presence in every state / territory.  It has over 3,000 volunteers and acts as a conduit between the food industry’s surplus food and the welfare sector’s need.

Santa is in our midst!

Rick Campbell has been an important part of the Pickwick team in Far North Queensland for over 7 years.  However, we have found that he has an alias that only presents themselves over the festive season.  Many years ago, Rick was caring for an elderly gentleman that he became quite close with and has honoured that gentleman by continuing that legacy.  From November, he starts to transform himself by put the jolly in his cheeks and a twinkle in his eye to become Santa Claus.  You must admit, he does look the part.

Rick takes immense pride in his work, and his “get-to-it” attitude has our clients thinking he’s special, and you know Rick, so do we at Pickwick.  We look forward too many more years’ service with you, oh and please pass onto Santa that we hope he has a Merry Christmas and that we have all been well behaved this year.

The first 10 years!

On 30th November Evelyn King, who services our Mackay area, celebrated 10 years’ service with Pickwick.  A morning tea was held to celebrate this milestone which was attended also with her brother and fellow employee Alan Catto and co-workers Alma Smith and Laurie Smith.  Not one to miss out on a staff gathering, Trisha Burgoyne, Pickwick’s North Queensland Regional Manager provided the delicious treats and presented Evelyn with gift vouchers.  Reminiscing since commencing with Pickwick in Mackay in 2007, Evelyn recalls the many sites she has serviced such as ABC Radio, Department of Immigration and Broder Protection, and Bendigo Bank just to name a few.

Evelyn still does enjoy her time spent with Pickwick and looks forward to the next 10 years with us.  From all of us at Pickwick, congratulations and a big THANK YOU!


Official Launch of Pickwick’s Reconciliation Action Plan

Over the past 6 months Pickwick has devoted considerable resources to developing its own Reconciliation Action Plan (RAP) recognising the need to take affirmative action in working with Indigenous Australians and Indigenous businesses.  Pickwick’s RAP has now been endorsed by Reconciliation Australia (https://www.reconciliation.org.au/). The Company has taken numerous steps in this key area, from the symbolic and ongoing recognition of Traditional Owners, Custodians and Elders past and present, to engaging and working with Indigenous suppliers, to the establishment of a majority Indigenous-owned Joint Venture Company servicing key clients and employing Aboriginal and Torres Strait Islander people.

On 3rd November, Pickwick hosted staff, suppliers and clients along with local elders and Indigenous representatives in government and industry at the official launch of its RAP held at the Jagera Community Hall in Brisbane.  Pickwick CEO Ken Holder and Pickwick National HR Manager Rachael Murdoch used the occasion to thank all those that had worked tirelessly on the creation of its RAP pointing out ‘actions speak louder than words’ and the onus was now on all within Pickwick to do their part in making the RAP a reality.  Importantly 2017 marks the 50th Anniversary of the 1967 Referendum where 91% of Australian’s voted to change the Constitution to include Indigenous people in the census and allow the Commonwealth government to make laws for Indigenous people.  It also marks 25 years since the 1992 Mabo decision which recognised the rights of Aboriginal and Torres Strait Island peoples as the traditional owners of their land and that the previously held policy of terra nullius (empty land – or land that belongs to nobody) should not have applied to Australia.

As part of its RAP celebrations 6 individual paintings created by Indigenous artist Charo Angeles were unveiled.  Each painting represents the states where Pickwick has an office and collectively form a mural as shown in one photo accompanying this article though will be hung separately in each state office.  Those present also had the chance to learn the history and hear the didgeridoo from John Briggs (http://www.johnbriggs.net.au/) as well as enjoy delicious Indigenous food prepared by Bryant Wells (http://www.tukkarestaurant.com.au).

New Indigenous Company Launched

Pickwick is proud to announce the launch of Pickwick 1A Facilities Services & Recruitment Pty Ltd, ABN 87 621 907 248 and trading as Pickwick 1A Services. This newly formed facility services and labour hire company will provide a range of commercial cleaning and related services to corporate business, all levels of government, and community and social enterprises.

Pickwick 1A Services is one of our responses to creating reconciliation with Indigenous people along with the Commonwealth Government’s Indigenous Procurement Policy (IPP). This policy aims to leverage the Commonwealth’s annual multi-billion procurement spend to drive demand for Indigenous goods and services, stimulate Indigenous economic development, and grow the Indigenous business sector. In addition, Pickwick 1A Services will work with corporate Australia who as part of their own reconciliation efforts with First Australians understand the importance for the country and nationhood in engaging with Indigenous businesses on equal terms.

Initially Pickwick 1A Services will operate alongside and with the support of Pickwick Group Pty Ltd and utilise and build upon Pickwick Group’s knowledge, expertise and systems. However, its whole purpose is to be a standalone Indigenous controlled and operated enterprise. The Company is majority Indigenous owned (51%) by Syl Johns, a descendant of the Larrakia nation near Darwin and Carol Malone, a descendant from the Gubbi Gubbi people of the Wide Bay-Burnett area.  The 1A stands for both First Australians and the highest of standards.  The Company aims to contribute to reconciliation through the employment of Aboriginal and Torres Strait Islander peoples in operational, administrative, and management roles.


Thank Your Cleaner Day

Thank Your Cleaner Day is a special day held annually and dedicated to cleaners to show they are valued and appreciated for helping keep our work environments clean and hygienic.  This year it was Wednesday 18th October.

Cleaners are the unsung heroes of almost every workplace. Their efforts often taken for granted and unnoticed allow us to get on with our own work.  You may not even see your cleaner.  Just like the elves in The Elves and the Shoemaker classic fairy tale they appear in the quiet of night, just do their work and then vanish without praise or acclaim.  Pickwick’s cleaners come from all walks of life and a multitude of backgrounds. All work hard and deserve a hearty ‘well-done’ for their efforts.

As part of celebrations held around Australia a fantastic lunch was had by the Pickwick team at the Optus campus in Sydney.  The team enjoyed a catered lunch served by both Optus and Brookfield Global Integrated Solutions (BGIS) management.  Pickwick wishes to thank Sam Buric (Optus National Facilities Manager), Andrew Belgum (Optus Corporate & Retail Facilities Manager), Glynn Clayton (BGIS Corporate & Retail Operations Manager) and Donna Ferguson (BGIS Campus Facilities Manager Optus Centre Sydney) for making the day so memorable to our staff.


Pickwick Senior Management Undertake Cultural Awareness Training

Pickwick recently submitted its Reconciliation Action Plan (RAP) to Reconciliation Australia.  Pickwick recognises to date it has not effectively engaged or partnered with Aboriginal and Torres Strait Island peoples.  Consequently, we have begun what will become one of our most significant journeys.  Pickwick CEO Ken Holder says “The whole issue of reconciliation is critical to nation building and though we may be relatively small I believe we have an important and constructive role to play.”

As one of many steps Pickwick senior management recently undertook Cultural Awareness Training through John Briggs (www.johnbriggs.net.au).  The workshop focused on where we are today and where we are headed.  It provided Pickwick’s senior management with the opportunity to explore and discuss Aboriginal and Torres Strait Islander histories, people and communities.  Importantly for the Pickwick team the workshop helped deconstruct unconscious bias and other blockers preventing effective practice.  For more information on Pickwick’s reconciliation journey please refer to our first RAP at Pickwick RAP (draft).

Pickwick celebrates NAIDOC week with Boeing Defence Australia

Mark Riordan Pickwick’s residential poet (see News Story, September 2015) who is also our Cleaning Supervisor based at Boeing formed a partnership with Beau Keeble (Indigenous artist) to celebrate Boeing’s indigenous day for NAIDOC week. Both Mark and Beau had their respective works on show at Boeing. Boeing also invited along local Aboriginal and Torres Strait Islander speaker Lenise Schloss who told stories of her father who was the first ever indigenous fighter pilot.

Along with his full time role with Pickwick Mark has been busy working on a series of children’s books. “When Mark approached me about his children books I jumped at the opportunity to be the illustrator of his indigenous book series, mainly because when I reflect back to my time at school, there was very little taught about the indigenous culture in any of the public schools that I attended” Beau said. He added “I believe it is important for all young children to learn about the aboriginal culture in Australia.” Pickwick is so pleased and proud to be associated with such talent.

Pickwick staff make all the difference at OPTUS

Late last year Pickwick won its largest single contract – OPTUS, one of Australia’s leading suppliers of telecommunication services. We have the privilege of servicing not only their corporate offices in all capital cities but also all their stores and outlets throughout Australia.

A number of our cleaners work at Optus Centre Sydney (OCS), their corporate campus in Macquarie Park, NSW. This month we had the opportunity to recognise some of those staff whose attitude and willingness to go that extra mile as they go about their tasks makes a real impact. Congratulations go to both Lynda Watson and Helen Murphy our first recipients of Certificates of Appreciation at OCS for outstanding effort in their work. Pickwick’s Site Manager at OCS Muhammad Islam commented “the attitude which both Lynda and Helen show daily is contagious and makes such a huge difference in the work environment”.

A double milestone

It’s not often in this industry we get to celebrate two milestones. Pam Corsar, one of our more senior cleaners recently celebrated 10 years’ service with Pickwick and not only that, Pam is quite happy to tell you she is 79 years old and still going strong! Pam has been at one of our many Bendigo Bank branches for over 8 years after reducing the hours that she was working in the earlier years with Pickwick. She is greatly admired and treasured by the bank staff. Whist she admits to the occasional minor health issue she is “back on the job” that she loves so much.

With the odd change in our portfolio management, Pam has worked with several Client Services Managers who had organised a special anniversary morning tea. Clarissa Wilton (now Business Development Manager) and Sandra Phillips (Client Services Manager) helped celebrate the occasion. We are so happy you still work with us Pam and we look forward to many more years.

Helping those in need at Christmas

When Lynette Pattison, Contracts Administrator for Pickwick’s Construction Cleaning and Height Access Services division approached CEO Ken Holder about setting up a food bank at its Queensland office to help struggling individuals and families at Christmas he readily agreed.  Whilst poverty is a 365 day a year issue around Australia, it is especially poignant at this time of year.  The ability to do something to help others less fortunate than ourselves and bring some Christmas cheer resonated.

Lynette set about asking staff at the Queensland office to donate non-perishable food items that could be given to those lonely, in difficulty, or in need of assistance.  A considerable amount was collected in the lead-up to Christmas, and on behalf of both Pickwick and Foodbank we thank all those who kindly donated.  Foodbank generously acknowledged the contribution Pickwick employees had made.



Pickwick takes out top Security prize

At the recent 2016 Building Service Contractors Association of Australia (BSCAA) Queensland Excellence Awards sponsored by AustralianSuper, Pickwick took out the winning prize for best Security Manager. Ray Freeman, Pickwick’s General Manager – Security had nominated Fa Toafa for his work at Forest Lake Shopping Centre. Barely a week goes by without Fa gaining a compliment of some sort from a customer or visitor to the centre for his consistent high level of customer service and willingness to go the extra mile for people.

“The award is well-deserved recognition of the tremendous effort Fa demonstrates daily” said Pickwick’s Operations Manager – Security Ben Reti. On behalf of the entire Pickwick team, Congratulations and Thank-you Fa!


An eye for detail!

Pickwick recently updated its corporate brochure which can be found on this website. Although the layout and photos had not substantially changed, a number of improvements were made to the content to update and keep the brochure fresh. Pickwick CEO Ken Holder decided to have a bit of fun and offer prizes to staff that identified the most number of changes between the old and new versions. It had the added bonus of picking-up any mistakes as part of the proof editing process before going to print and the final version being uploaded.

First equal prize went to Diane Li (Contracts Administrator) and Vicky Li (Tender Writer) both from our Victoria office. Just for the record Diane and Vicky are not related so there was no collusion! Highly commended prizes went to Jacob Carroll (Administration Assistant) in Queensland and Peta Phillips (Operations Coordinator) from Western Australia. Congratulations to you all, and thank you for taking part.

2016 UNSW Open Day – Come in and Change the World!

Located in Kensington in Sydney and established in 1949 The University of New South Wales (UNSW Australia) is regarded as one of country’s leading universities. Pickwick has the privilege of helping to keep the 38-hectare main campus site clean for students, staff and visitors alike, a responsibility we take very seriously.

On 3rd September UNSW held its annual Open Day providing future students with the opportunity to chat face-to-face with academics and current students to help choose their ideal course as well as learn more about student life at UNSW. Whilst the weather presented its challenges the Pickwick team ensured the upper campus and facilities looked their very best throughout for the more than 5,000 prospective students that visited.

In recognition of the hard work our team put in every day staff were presented with a certificate and gift voucher. Pickwick is proud to have these staff as part of our team and believes it is essential to recognise their efforts.

Sales … it’s not all about being on the golf course!

We all know stories about sales and business development people. Too often they are seen as the glory boys and girls of a business, swanning in late, going home early … and spending far too much time on the golf course. Often when the average person is prompted with “Sales people are …” the words used are not too flattering. But in reality they along with our Client Services & Operations Managers are the back bone of the company and many of us would not have a job if it wasn’t for the dedication and professionalism of our sales people to bring in new work.

Recently Pickwick’s own Business Development Coordinator Daniel Oxley wanted to get some hands on experience of what our Cleaning Operatives do out on the field to obtain a better understanding of the products and services we are able to provide to potential clients.

Not one to miss an opportunity, Senior Client Service Manager Michael Oakden organised Daniel to work alongside our own Tanya Smith whom we might add in a previous feed was the recipient of the Outstanding Individual “Queensland Employee – Cleaning Industry – South East Queensland,” only the best mentor for our Daniel.

Daniel lapped up the opportunity to clean several executive offices and say hello to some of the influential friendly people in Brisbane City Council. Keep up the good work Daniel, and who knows, we may call on you again if the need arises.

Christmas in July, Sovereign Hill, Ballarat

Sovereign Hill is one of Pickwick’s many long standing clients and an iconic site in Victoria. For the past 3 years Sovereign Hill and their dedicated staff have delighted local, national and international visitors alike with their spectacular Christmas in July event.

Traditionally it has taken place over 2 weeks during the Victorian school holidays, however this year due to its popularity was extended to 4 weeks.

During the day Sovereign Hill offers a range of activities for all the family, they have hands-on Christmas decoration activities for the children, circus performances (very popular entertainment in the 1850’s), story tellers (revealing some intriguing 1850’s stories), theatre shows (Snow White, Jack and the Beanstalk, A Visit from St Nicholas), and make-believe snow falling at various times throughout the day.

After the sun sets Sovereign Hill is transformed. Visitors are treated to a spectacular ‘Winter Wonderlight’ show as the Main Street comes to life. Grand-scale images and footage are projected onto the Main Street facades as Christmas tunes play and the snow falls.

“Whilst Pickwick’s cleaning staff always keep this site clean and tidy because of its reputation we endeavour to make an even extra special effort at this time of year” Rebecca Pegg, Pickwick’s Client Services Manager says.

This is a must see event at this time of year sovereignhill.com.au It well organised by a team of dedicated people who strive to make Christmas in July more delightful each year.

Pickwick takes out 1st prize … again!

At the Queensland Building Services Contractors Association of Australia (BSCAA) 2015 awards ceremony held at Doomben Racecourse on 18th February Pickwick won the award for Outstanding Individual “Queensland Employee – Cleaning Industry – South East Queensland.” Tanya Smith who has for the past several years worked tirelessly for Pickwick at Brisbane Square was taken aback when her name was read out above four other also very worthy nominees. To demonstrate the importance of the event it was attended by all Pickwick Queensland Client Services Managers (CSM’s) along with our National Human Resources Manager. Longstanding Pickwick CSM Michael Oakden who was standing in for our Queensland State Manager commented that Tanya was a much deserved recipient though it was unfortunate there can only be one winner. Quoting Richard Branson he added “If you look after your staff, they’ll look after your customers. It’s that simple.”

It’s our people that make the difference

Pickwick’s cleaning and security workers are the backbone of the Company. Whilst we all come to work do a good job it’s important to recognise those staff that do a little extra or go that little bit further. Whether it be always working cheerfully, providing excellence of service, having a great work ethic or simply showing initiative and helping out others, such attributes should be acknowledged as it makes our workplace safer, happier and more rewarding.

At recent celebrations at several Deakin University campuses we clean Pickwick management got the opportunity to thank some of our staff that ‘go the extra mile.’ Manuel Neto, Pickwick’s Contract Manager for Deakin University along with Operations Manager Damien Smith and State Manager for Victoria Tim Broatch presented selected staff with Recognition Certificates and a small gift to show their appreciation. “It’s important to show our hard working employees that their individual efforts are really appreciated by both us and our clients” Manuel said. Damien added “It’s our staff that make the Pickwick motto Count on us.”

The talent within

Cleaners and security staff often go unseen and unnoticed by those around them as they perform their vital function which should never be underestimated. Pickwick is proud of its diverse and multi-talented workforce. Some may be surprised just how many of our cleaners and security officers have prestigious university degrees or were highly qualified engineers, doctors, pilots or teachers in other countries before they emigrated to make a new life for themselves and their families in Australia. And let’s not forget about our staff that have grown up here. We even have a published poet in our midst. Mark Riordan who uses a pseudonym for his poetry is employed by Pickwick as a Cleaning Supervisor for our client Boeing Australia. At a recent morning tea held in August Mark came to Pickwick’s Brisbane Head Office to read a poem he had written about Pickwick to staff and present Ken Holder, CEO with a framed certificate. We are too modest to reproduce the poem here, suffice to say Ken was delighted to hear the high regard in which some staff hold the Company.

The Best Ever Deakin University Open Day

Our professional and dedicated cleaning team received great feedback from the recently held Deakin University 2015 Open Day.

Over 16,000 people attended the event at the Burwood campus on Sunday 23 August. Despite the heavy workload in preparation our team managed to complete all scheduled cleaning tasks to a high standard. All Pickwick crew wore distinguished hi-vis vests so that they wouldn’t be lost in the crowd. Manuel Neto, Pickwick Contract Manager for Deakin University also had a chance to show his musical talent. Positive feedbacks and small ‘thank-you’ gifts were received from several university faculties commenting on the great job our cleaners achieved. “The rooms look fantastic”, “The library presented really well the whole day” and “The cleaners deserve extra credit” were just a few.

Pickwick’s cleaning team showed their wiliness to go the extra mile and provide outstanding service to our highly valued client. We cannot thank them enough. Not only did they help with crowd directions they also noted areas requiring extra attention for improvement. Manuel and Burwood Site Supervisor Eleanor Thompson provided a summary of potential improvements to Deakin with the aim of providing even more effective time management and staff allocation for the next Open Day.

Deakin University Services Manager Spiro Fatouros was very satisfied and passed on his gratitude to Pickwick commenting to Manuel that “This was the best Open Day in years!” Victorian State Manager Tim Broatch also expressed his congratulations to all staff that had shown the Pickwick spirit ‘Count on Us’ to the maximum extent.

Pickwick goes ‘above-and-beyond’ for Brisbane City Council staff

On a recent visit to Brisbane City Council’s Green Square Michael Oakden, Pickwick’s Client Services Manager witnessed one of Pickwick’s long service employees Margaret Hayes enter the Council carpark at 6.45am. After exchanging pleasantries he observed Margaret make her way to a Council employee’s car in the disabled section of the carpark. Margaret opened the rear of the car and lifted out a collapsible wheel chair and securely placed it by the driver’s side door, whereby the person slid across into the chair. When Michael complimented Margaret on her actions she responded “In wet weather we often assist June [name changed] to retrieve her chair and speed-up the process so she doesn’t become uncomfortably wet; it’s just what we do to help.”

Needless to say Michael was delighted to see this level of customer service. He commented “It’s the Margaret’s of this world that make a difference and yet another example of how Pickwick cleaning operatives go ‘above-and-beyond’ without being asked.”

Well done Margaret!

The Walk to End Poverty

In June 2015 four courageous women including Pickwick’s own Monique Jackson decided to take part in ‘The Walk to End Poverty’ hiking 55km across De’Aguilar National Park from Lake Manchester through to Mt Coot-tha in Brisbane.

Generve Vever, Kim Spain, Nicola Matthews and Monique decided they wanted their next health and fitness journey to be BIG and also wanted to raise awareness and money for a worthy charity. Together they came across the Oxfam Trailwalker. This event began in 1981 as a training exercise for the elite Queen’s Gurkha Signals Regiment in Hong Kong. It is billed as both a life-changing experience and one of the most inspiring team challenges in the world. The event is now run in many countries to support Oxfam’s work with local communities. This helps them create their own sustainable solutions to poverty.

Monique spoke to Pickwick Group CEO Ken Holder who welcomed the opportunity to come on board and support the team. Unfortunately Nicola had to pull-out and was replaced by Heidi Jackson. Team ENLIGHTENED LADIES representing Pickwick Group raised an amazing $3,200 to this most worthwhile cause in the most gruelling of conditions. Whilst the team was unable to complete the challenge through injury we are most proud of their efforts and the fact that they did achieve what they set out to do in raising a huge amount for Oxfam.

National Jobactive Forum

Pickwick was recently invited to present at the National Jobactive Forum held in Melbourne. The event brought together leaders of organisations that seek to help those out of work find meaningful employment. The Forum was organised by the Australian Government’s Department of Employment which is responsible for national policies and programmes that help Australians find and keep employment and work in safe, fair and productive workplaces. The Department is implementing a new business model which will be officially launched on 1st July.

Having been invited to present at the event by business partner Direct Recruitment, Pickwick Victorian State Manager Tim Broatch gave a presentation on their long and successful relationship in recruiting staff, many of whom are long-term unemployed, parents returning to work and mature aged workers. Tim commented “The most pleasing thing for me is seeing people going on to have long careers at Pickwick with some reaching supervisory positions.” He added “We have placed a lot of good people who have been out of employment for a variety of reasons at high profile client sites such as Cary Grammar and more recently Deakin University. Having them gain confidence and prosper with our company culture is most rewarding.”

As part of the Forum Tim participated in a panel discussion to answer questions from those present. “Hearing from other employers such as McDonalds and gaining insights from leaders of training organisations too was invaluable” he says.

Pickwick staff support Cancer Council Australia

We all know someone near and dear to us that has been affected by cancer. In May and June Cancer Council Australia encouraged teams and organisations to host ‘Australia’s Biggest Morning Tea.’ The theme is ‘Get Together to Help Beat Cancer.’ Vyvyan Swinbourn, National Payroll Manager took the initiative to organise a morning tea at Pickwick’s Brisbane office. Staff were asked to bring along a plate and those that joined in to provide a ‘gold coin’ donation. Everyone gave much more than a gold coin! The support received including from some of Pickwick’s neighbours and business partners who also participated was fantastic. In total $1,000 was raised for this most worthwhile cause. Ken Holder, CEO presented Vyvyan a cheque with Pickwick’s contribution and on behalf of everyone thanked her for organising and everyone else for making the event such a success.

He’s from Head Office and here to help!

Sometimes our CEO Ken Holder offers practical assistance! Ken was in Sydney late April visiting existing and prospective clients. Upon returning to the NSW branch later in the day he happened to notice a tyre on a vehicle in the carpark owned by one of Pickwick’s office staff was flat. Removing his jacket and tie he got down and dirty in the drizzle to change the wheel. NSW State Manager Nicholas Jenkinson couldn’t resist the opportunity to grab a photo. Nick later joked “We have all heard the adage ‘He’s from Head Office and here to help’ which no one believes. Well at least on this occasion Ken did!”

Experience that Counts – Over 10 Years of Service

We all know the importance of experience in the cleaning services industry. Three of our New South Wales team have all passed the decade of service mark. Cindy Voong (Office Manager), Delia Cooper and Pamela Alexander (both Clients Services Managers) began with Pickwick between 2003 and 2005. “All three are an integral part of the NSW team and are key to ensuring our clients receive excellent service on a daily basis from our cleaning operatives” says State Manager Nicholas Jenkinson. Ken Holder, CEO adds “Cindy, Delia and Pam all embody the Pickwick motto ‘Count on Us.’ One of the many things I admire about them is that they simply get on with their job without any fuss. They know the importance of putting our customers first which has to be good for Pickwick.”

On behalf of all of us at Pickwick we congratulate Cindy, Delia and Pamela and thank them for their tenure of dedicated service.

Cleaners Make a Difference

In March Pickwick’s client The Village in Mt Gravatt, Brisbane and managed through LaSalle Investment Management held its annual Holden Car Enthusiast show. The 5,000 plus crowd was drawn to an array of vintage and top of the line Holden cars. Pickwick worked alongside the client and the event organisers to ensure that the day was a success. Our cleaners received excellent feedback from the tenants ensuring the centre looked its best at all time. Well done team on a great day.

Australia Day Celebrations

One of Pickwick’s best known sites is Gasworks Plaza where it provides both cleaning and security services.  This commercial, residential and retail development at Newstead which is close to the heart of Brisbane is named after the tall iron structure of the No. 2 gas holder which was established in 1887 as Brisbane’s second gas works.  As part of this year’s Australia Day celebrations Pickwick worked alongside Pollen Communications one of Australia’s leading marketing events companies that staged a family day in the Gasometer which saw over 1,500 people visit.  Caeli Keating from Pollen commented “As always Pickwick staff were extremely professional and helpful during the event, it made working on the public holiday that much more enjoyable.”  She went on to say Pickwick “were extremely active in the Gasometer making sure that it always looked great.  We had a number of people approach us and comment on what a great job they were doing.”

The photos above taken on our national day show the Gasometer precinct and two of our security officers, Simon Conti (L) and Haris Chohen (R) with a couple of younger attendees enjoying the festivities.

Lucky Number 3

One of our long standing employees recently scooped the jackpot at the Melbourne Cup sweepstakes at Inala Health in Brisbane where she works. Zoila Butzelaar has continued the tradition of the old saying “Third Time Lucky” by winning the mystery trifecta with a $3 bet. Her winnings tallied close to $1,000 which will come in handy prior to Christmas.

Adding to this, Zoila recently became a first time grandmother, she is about to celebrate 10 years with Pickwick, and was nominated by her Client Service Manager for a Building Services Contractor Association of Australia (BSCAA) award. Though she unfortunately didn’t win, the acknowledgement alone was great recognition of her loyal and dedicated work to Pickwick. So yet again, it appears that 3 is a lucky number for this lady!